ORDERS AND SHIPPING
Can I change my order once it has been placed?
We will try to meet your request to cancel or modify an order, however once an order has been processed it may not be possible. Please contact us as soon as possible to advise us of your intentions and we will do our best to work with you.
How and when will my order be shipped?
We ship by Priority and First-Class Mail within the United States. Generally, it takes 1-3 business days to process orders placed during our normal business hours (Monday through Friday, 8 a.m. until 5 p.m MST). Once your order ships, depending on your location, please allow 2-7 additional business days. Any orders placed over holiday weekends or at peak ordering seasons may take up to 5-7 days to process, longer with current COVID delays.
We are closed and will not process orders until the following business day on the holidays listed below:
- New Year’s Day: Monday, January 1st 2018
- Memorial Day: Monday, May 28th 2018
- July 4th: Wednesday, July 4th 2018
- Labor Day: Monday, September 3rd 2018
- Thanksgiving: Thursday, November 22nd, 2018
- Christmas Eve: Monday, December 24th, 2018
- Christmas: Tuesday, December 25th, 2018
How much do you charge for shipping?
Huckleberry Moose currently charges $3.35 for regular ground shipping and handling on domestic orders under $35. Orders over that amount receive free regular ground shipping to the US only. Expedited shipping is available within the US at a charge of $15 for FedEx 2 Day, and $25 for FedEx Overnight. Expedited shipping is NOT available to PO boxes.
Do you accept and ship internationally?
No, we're sorry we do not ship to international destinations at this time. However, our Etsy shop does ship to the UK and Germany.
If a shipment is deemed undeliverable and sent back to us with unpaid fees or taxes, you the buyer will have a chance to receive a refund—however, the refund will be minus the shipping costs. The items must not be damaged.
We ship to the address you provide. Please be sure it is correct. If is is not, and the shipment is deemed undeliverable and returned to us, you the buyer will have the choice to pay again for shipping and we will reship to the corrected address; or you can receive a refund for the item minus original shipping costs.
While we endeavor to ensure your product/s will arrive in good condition, we realize damage can occur during shipping. We are not liable for shipping damage; however we will review your situation and if possible replace damaged items. If no replacement is possible, we may offer online store credit. Notification of damaged items must be made with 7 days of your receipt of delivery. You MUST also send a photo of the damaged item to firstname.lastname@example.org.
We are glad to accept returns of items you receive that are defective--on the condition you notify us within no more than 7 days of your receipt of delivery. You also MUST send a photo of the defective item to email@example.com. We are glad to replace defective items or offer online store credit if a replacement is not available.
RETURNS AND EXCHANGES
If you receive a product you feel is defective, we will gladly accept a return free of charge. You MUST provide a photo to show us what you feel is wrong with the item within 7 days of your receipt of delivery to firstname.lastname@example.org. We are glad to replace defective items or offer online store credit if a replacement is not available.
We offer refunds or returns for exchanges, however there is a $5 restocking fee PLUS cost of return shipping. To initiate a refund or return, please email us at email@example.com to advise us of your desire to return an item. You must provide a tracking number that clearly shows you have returned/shipped the product back to us. A refund will be issued minus a $5 restocking fee once the merchandise has been received by us in the same condition it left our facility in.
***Please not items on FINAL SALE may not be returned or exchanged.